Technical Support

Technical Support



Computer trouble? => See the tech tips below. 


Staff: Use SAMS to reset passwords.

Watch: SAMS Video Tutorial

Student Shared Secret Password

WIFI Help Windows 7

WIFI Help Windows 8

WIFI Help Windows 10

WIFI Help Chromebook

WIFI Help Samsung


WIFI Help MacBook


Printing From Chromebook:

  1. Open the Chrome browser or the Google app you wish to print from.
  2. Click on File > Print and under Destination select See More... 
  3. It will list printers with the mobility print icon beside it.
  4. Select the printer designated for your School/Department by searching for it using the Trillium Number/ Plant Number of the school. Use 1048 for Hilltop MS.
  5. Once the printer is selected, you will be asked to authenticate using your TDSB employee/ student number and password. Once authenticated, the document will now print on the printer that has mobility print enabled. 


STUDENTS: If you are still having trouble, please contact your teacher.

STAFF: If the troubleshooting tips do not solve the issue, please email Mr. Uscatu the student's full name, student number, TDSB email address, device type, and nature of the problem.