Parent Concern Protocol

Parent Concern Protocol

Steps to Address Questions and Concerns

The TDSB wants to hear your questions and concerns, and makes every effort to address them as quickly as possible. Below is the best way to talk to us, and who you should reach out to and when.

In any situation, your child’s classroom teacher is the first point of contact, followed by the school’s principal, the school superintendent and your Trustee.

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Step 1 - Classroom Teacher

The first place to go about any classroom-related question or concern is your classroom teacher. They can help you with:

  • Any questions about the classroom
  • Classroom rules and consequences
  • Homework and assignments
Directional arrow pointing to Step Two
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Step 2 - School Principal

If you would like more information or if you have questions that are beyond the classroom, talk to your school principal. They can help with:

 
Directional arrow pointing to Step Three
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Step 3 - School Superintendents

Superintendents are responsible for a Network of Schools.
They support school staff and can be contacted if you have questions that have not been answered or for help with:

Reporting of Suspected Wrongdoing (Whistleblowing)

Reports can be submitted online, by phone or by email. If a written report is being submitted, please use the Reporting Suspected Wrongdoing form to ensure that the report contains sufficient detail and information so the concern can be investigated appropriately.  The reporting system is managed by a third party organization called Integrity Counts. For more information about submitting a report, please see Incident Reporting How-to Guide.

Report Suspected Wrongdoing:

Online: www.integritycounts.ca
Phone: 1-866-921-6714
E-mail: tdsb@integritycounts.ca


The TDSB has a number of policies and procedures in place to identify and prevent improper professional activities. To complement these policies and procedures and ensure protection against reprisals related to the reporting of suspected wrongdoing, the TDSB has introduced a reporting system that can be used by anyone to raise concerns about suspected wrongdoing by an employee of the TDSB.

For more information:
Reporting of Suspected Wrongdoing (Whistleblowing) policy
Reporting of Suspected Wrongdoing (Whistleblowing) procedure

Can I make an anonymous report?

A report of suspected wrongdoing may be made anonymously. However, the investigation will be most effective if your contact information is provided in the report. If you provide your contact information, rest assured that the process has been designed to protect your identity.

Anonymous allegations will only be acted upon if the evidence collected during the preliminary investigation indicates the disclosure can be properly investigated and is in the public interest. Please ensure that sufficient information is provided, especially if you submit an anonymous report.