e-Learning Day School Frequently Asked Questions

What if I can’t attend the orientation session?

If you are unable to attend the orientation on the specified date, you must notify your teacher of your absence. Wait until the first day of class and email your e-Learning Teacher using the built-in email system inside of your online class. Arrange with your teacher for an alternate orientation time after you have access to your Brightspace e-Learning Day School class. 

What is Zoom (classroom video session)?

Zoom is a web conferencing tool designed to hold online meetings, conferences and deliver academic lessons and tutorials using a computer or a laptop. Through Zoom meetings you can see, hear and interact with your teacher and classmates. It includes many interactive features such as whiteboard, jamboard, survey tools, etc. You will use Zoom to conference with your teacher and participate in tutorials and lessons. If you can't attend a particular Zoom session live, you can watch a recording of the session that your teacher will post in your Brightspace classroom.

How often are the Zoom (classroom video sessions) Sessions held?

You can expect one two Zoom sessions each week totally an hour or more. You should attend all Zoom sessions scheduled by your teachers. You should also participate in tutorials and other learning opportunities set up by the teacher for you. For those unable to attend a live session, ensure you view the recorded session posted on the course homepage at an earliest possible date.

Do I need to install Zoom on my computer?
Yes, you will need to have Zoom on your computer. You will receive instructions on how to install Zoom. 

How do I login to my Zoom (classroom video session) Lessons?
No login is required. Enter your Brightspace classroom. Click on the Zoom link at the top of your screen.

When will my Zoom (classroom video session) meetings be running for my course?
It will vary. Zoom sessions will be scheduled differently for each course. Please consult with your teacher for the schedule.

Do I have to log in to my online course at a specific time of day?
No. You don't have to work on your e-Learning Day School course at a particular time of day. 
Teachers do not set a specific time for login; however, you are strongly advised to attend the live Zoom sessions whenever possible.You will need to login every school day (Monday-Friday) and complete assignments by the date determined by your teacher. Expect to spend around 75-90 minutes per school day working on your course. Daily attendance and participation is vital to your success. 

I've submitted my course request online, is there anything else I have to do? 
You haven't finished the registration process yet! 
Your Guidance Counsellor has to approve your course request in order to complete your registration. If you're under 18, download and print out the parent/guardian permission form attached to your e-Learning Day School confirmation email. Get this form signed and take it to your Guidance Counsellor. Please see your Guidance Counsellor as soon as you can and have your e-Learning Day School course request approved. Don't wait! Many of our courses fill up really quickly.

How do I drop an e-Learning Day School course?
Visit your day school guidance counselor who will remove you from course.
While we hope as many students as possible will be successful in e-Learning Day School, we know some students will decide to drop an e-Learning course. Keep in mind that if you drop a grade 11 or 12 course after the Full Disclosure date the mark will appear on your permanent transcript. If you intend to drop, do so before the Full Disclosure date! Please note that emailing your teacher about your intention to drop is not the same as dropping the course through your day school guidance counsellor, and if you do not complete the process outlined by your school you will not be removed from the course! 

How much does it cost to take an e-Learning Day School course?
Unlike most things in life, it's free. But your teacher's time and your time are valuable, so treat your course with the respect that a valuable opportunity like this deserves. 

Does it matter if I use a Mac or a PC?
No. Brightspace (the platform for all TDSB e-learning courses) works fine on both Macs and PCs.What's more important is to always use the most recent version of your browser. The most up-to-date versions of Chrome, Firefox, and Safari all work with Brightspace. Internet Explorer does not work with Brightspace.  

What textbooks will I need for the online course?
None. No textbooks are required for your course. All content will be provided to you online through the Brightspace learning environment. 

Does it matter which Internet Browser I use?

Yes - Do not use Internet Explorer. However, if you are experiencing technical difficulties, try another browser or contact the D2L help centre (1-800-222-0209).

Who do I call for the tech support when I run into technical issues with Brightspace? 
For technical help please call D2L Tech Support 24/7 at 1-800-222-0209

I am VISA student. Can I take e-Learning Day school course?

Please go to your Day School Guidance Counsellor to discuss the options available to you.