Frequently Asked Questions

What if I can’t attend the orientation session?

In order to complete enrollment in a TDSB e-Credit 18+ course you MUST complete an orientation.

If you are unable to attend the orientation on the specified date, you must notify your teacher of your absence. Wait until the first day of class and email your teacher using the built-in-email system inside of your online class. Please arrange with your teacher an alternate orientation time. 

Virtual Classroom is a web conferencing tool designed to hold online meetings, conferences and deliver academic lessons and tutorials using a computer or a laptop. Through Virtual Classroom you can see, hear and interact with your teacher and classmates. It's like Skype but with a whiteboard. You will use Virtual Classroom to conference with your teacher and participate in tutorials and lessons. If you can't attend a particular Virtual Classroom session live, you can watch a recording of the session that your teacher will post in your Brightspace (online) classroom.

How often are the Virtual Classroom (classroom video sessions) Sessions held?

It will vary. Virtual Classroom sessions will be scheduled differently for each course. Please consult with your teacher for the schedule. Please ensure that you attend the online orientation and review your daily course announcements for updates on upcoming Virtual Classroom sessions. Although Virtual Classroom sessions are recorded, students who attend the sessions live consistently experience greater success in their e-Credit 18+ course. 

How do I login to my Virtual Classroom (classroom video session) Lessons?
No login is required. Enter your D2L classroom. Click on the Virtual Classroom link at the top of your course page.

Do I have to log in to my online course at a specific time of day?

No. You don't have to work on your course at a particular time of day, but should aim to be available for the live Virtual Classroom sessions. 
With the exception of Virtual Classroom sessions, teachers do not set a specific time for login, however you need to login every school day (Monday-Friday) and complete a certain amount of work by the date set out by your teacher. Expect to spend at least one and a half hours per day on a full credit course.

I've submitted my course request online, is there anything else I have to do? 

Yes! You haven't finished the registration process yet! 

Our Guidance Counsellor has to approve your course request in order to complete your registration. Upload your credit counseling sheet or official student transcript into your e-Reg account or send documents to us via email elearning@tdsb.on.ca. Don't wait! Many of our courses fill up very quickly.

How do I drop an e-Credit 18+ School course? 
To drop an e-Credit 18+ course, please complete the Withdrawal Form from our website. Keep in mind that if you drop a grade 11 or 12 course after the Full Disclosure date (Semester 1 - December 1, 2020, Semester 2 - May 10, 2021) the mark will appear on your permanent transcript. If you intend to drop, do so before the Full Disclosure date! Please note that emailing your teacher about your intention to drop is not the same as completing the withdrawal form, and if you do not complete the form you will not be removed from the course! 

How much does it cost to take an e-Credit 18+ School course? 
Unlike most things in life, it's free. But your teacher's time and your time are valuable, so treat your course with the respect that a valuable opportunity like this deserves. 

Does it matter if I use a Mac or a PC? 
No.  Brightspace (the platform for all TDSB e-learning courses) works fine on both Macs and PCs. What's more important is to always use the most recent version of your browser. The most up-to-date versions of Chrome, Firefox and Safari all work with Brightspace. 

What textbooks will I need for the online course? 
None. No textbooks are required for your course. All content will be provided to you online through the Brightspace learning environment. 

Does it matter which browser I use? 
Yes. DO NOT USE Internet Explorer. It is not compatible with Brightspace. If you are experiencing technical difficulties, try another browser or contact the Brightspace Help Line (1-800-222-0209) which is available 24/7.

Who do I call for the tech support when I run into technical issues with Brightspace?

For technical help call Brightspace Tech Support 24/7 at 1-800-222-0209 

Am I eligible to take e-Credit 18+ course if I am currently attending school?

No. The e-Credit 18+ program is intended for students not currently attending school.


How much work is an e-Credit Course?

Expect to work few hours every day on your e-Credit 18+ Course. Successful students are those who actively participate in their course on a regular basis, i.e. attending Virtual Classroom sessions, logging in daily, reading course materials, participating in discussions and submitting assignments.


How will I connect with my teacher?

You can communicate with your teacher through email, class discussion, and regular Virtual Classroom web conference.